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Questions, feedback, or just want to say hello — our team is here for you.

Contact Information

Let's Connect

Whether you have a question about an order, need product advice, or just want to learn more about Cana Flow, we're always happy to assist. Reach out through any of the channels below.

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Address

South Africa

Nationwide delivery via mail order

mail

Email

info@canaflow.com

We typically respond within 24 hours

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WhatsApp

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Quick replies during business hours

schedule Business Hours

Monday – Friday 08:00 – 18:00
Saturday 09:00 – 15:00
Sunday & Public Holidays Closed

Orders placed outside of business hours are processed on the next working day. Same-day dispatch on orders received before 14:00 on weekdays.

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FAQs

Frequently Asked Questions

How long does delivery take? expand_more

Standard delivery takes 2–4 business days nationwide. Express overnight delivery is available to major metros. All orders include a tracking number sent to your registered email.

How is my order packaged? expand_more

Every order is vacuum-sealed to eliminate odour and placed in a plain, unmarked cardboard box. There is no Cana Flow branding on the outside. The return address uses a neutral business name for complete discretion.

What payment methods do you accept? expand_more

We accept EFT (Electronic Funds Transfer) and select cryptocurrency payments. Your bank statement will show a neutral merchant name — not "Cana Flow" or anything cannabis-related.

What if my order is lost or damaged? expand_more

All orders include delivery insurance. If your package is lost, stolen, or arrives damaged, contact us within 7 days of the expected delivery date and we will ship a free replacement at no additional cost to you.

Is my personal data safe? expand_more

Absolutely. We collect only what's necessary to process your order. We never sell or share your information with third parties. Our database is encrypted and customer records can be purged on request.